FAQ

How long does it take to get my Cushy Couch?

No pre-orders or waitlists here! All orders ship within 1 week!! 

What is the foam made from?

Our foam is comprised of conventional Polyurethane and is CertiPUR-US Certified. What does that mean exactly?

 Made without ozone depleters 

 Made without PBDEs, TDCPP or TCEP ("Tris") flame retardants

 Made without formaldehyde

 Made without phthalates regulated by the Consumer Product Safety Commission

 Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Conventional foams are flexible, light, open cell foams that 'breathe' and offer an excellent balance of comfort and durability. They are found in common comfort related end products.

What are the covers made of?

Cushy Couch (Indoor):

The covers comprise of a soft microsuede style material. The covers are durable yet soft to the touch. They are perfect to both play and lounge on. 

They are 100% Polyester.

Cushy Camper (Outdoor):

Our Cushy Camper fabric uses the latest technology in solution dying which saves 85% of our most valuable resource - water - compared to traditional dying process. Our durable, water-resistant finish is fluorine-free, releasing zero CFC's into the atmosphere throughout the life of the fabric, and protecting the ozone layer. The PU backing on the Cushy Camper is solvent-free. Not only does it use less water during manufacturing, but it is also environmentally safe. Cushy Camper fabric is manufactured from high-quality polyester, and is 99% recyclable!

What are the dimensions of the Cushy Couch?

Both Cushy Couch and Cushy Camper in it's 'couch' position is 33" deep, 66" long and the seat is 8.75" above the ground.

The triangles pieces are 16"x16"x16".

How long can I keep the Cushy Couch compressed or in the box?

Our Cushy Couch is tightly packaged for shipment purposes. It is important you remove your Cushy Couch from the box and packaging as soon as it arrives. The less time in the box the less time it will take to expand and take its final shape. If a Cushy Couch is left in the box or wrapped packaging for longer than 10 days from delivery, it will not be covered by our product defect warranty. 

How long will it take to come back to form from packaging?

It can take anywhere between one to two weeks for the Cushy Couch to come back to full form. They arrive extremely tightly packaged and it can take awhile for the foam to return to its designed state. Rest-assured playing can still occur and actually can help progress the Cushy Couch return to form.

Will the Cushy Couch change over-time?

Yes, we are always working to improve the experience of relaxing, playing and just as importantly, the style of the a Cushy Couch. Because we are never satisfied and want to create the best product possible, every once and awhile small changes may occur. We have tested and enjoyed every part of the Cushy Couch we have manufactured to-date and know that you will enjoy the experience as well, no matter when it was purchased. 

Can I wash it?

Yes! Although we do recommend spot cleaning the Cushy Couch, if a big accident occurs you definitely can machine wash your Cushy Couch. We recommend washing the cover in delicate mode in cold water and hang dry. Never put the covers in the dryer.

What is your Return Policy?

If you are not 100% satisfied with your Cushy Couch, we offer a full refund within 30 days of purchase once the product has been returned. Prepaid return labels are not included. 

What if my Cushy Couch is defective?

In the unlikely event your Cushy Couch arrives to you in less than ideal condition, please contact us immediately.

Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery.

If you notice any obvious defects, please let us know. We will organize replacement pieces (e.g. a foam piece or a cover) and in the extreme case, a replacement.

Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, improper care or cleaning agents, accidents, abnormal use, modifications, leaving the Cushy Couch compressed for longer than 10 days, rips, tares, cuts, normal softening of foam, or commercial purposes will not be covered by the Cushy Couch warranty.

Is local pickup available?

Not yet. We know local pickup can be great way to save on the shipping costs and it is something we will look into adding in the New Year. For now, all orders will be shipped from our manufacturing facility directly to your home. 

If a colour is sold out when can I expect them to back in stock?

If a Limited edition colour is sold out, it's likely it will not come back any-time soon. If an Original edition colour is sold out, you can likely expect to see these return in "waves". Sign up to our newsletter and check back on our website to find out more details about when these "waves" will be released. 

Where is the Cushy Couch made?

All Cushy products are manufactured in Calgary!  Every couch is cut, stitched, stuffed, boxed and shipped right here in this beautiful place we call home.

Where are the materials sourced from?

We source all of our materials from local suppliers. Everything from the foam and fabric down to the thread and packing materials. If it's not sourced in North America, it's not in the Cushy Couch!

How do I contact Cushy Couch?

If this FAQ page does not answer your questions feel free to email us at hello@cushycouch.com.