How long does it take to get my Cushy Couch?
All orders are currently shipping within 1 week!
Where is the Cushy Couch made?
The Cushy Couch is manufactured in Canada! We are proud to be a Canadian company. Every couch is cut, stitched, stuffed, boxed and shipped right here in this beautiful place we call home. Want to know more about us?
Where are the materials sourced from?
Also in Canada! We source all of our materials from local suppliers. Everything from the foam and fabric down to the thread and packing materials. If it's not sourced in Canada, it's not in the Cushy Couch!
What is the foam made from?
Our Canadian made foam is made of conventional Polyurethane and is CertiPUR-US Certified. What does that mean exactly?
Made without ozone depleters
Made without PBDEs, TDCPP or TCEP ("Tris") flame retardants
Made without formaldehyde
Made without phthalates regulated by the Consumer Product Safety Commission
Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
Conventional foams are flexible, light, open cell foams that 'breathe' and offer an excellent balance of comfort and durability. They are found in common comfort related end products. For more details on our foam, check out our blog here.
What are the covers made of?
Cushy Couch (Indoor):
The covers comprise of a soft microsuede style material. The covers are durable yet soft to the touch. They are perfect to both play and lounge on.
They are 100% Polyester.
Cushy Camper (Outdoor):
Our Cushy Camper fabric uses the latest technology in solution dying which saves 85% of our most valuable resource - water - compared to traditional dying process. Our durable, water-resistant finish is fluorine-free, releasing zero CFC's into the atmosphere throughout the life of the fabric, and protecting the ozone layer. The PU backing on the Cushy Camper is solvent-free. Not only does it use less water during manufacturing, but it is also environmentally safe. Cushy Camper fabric is manufactured from high-quality polyester, and is 99% recyclable
What are the dimensions of the Cushy Couch?
The Cushy Couch in it's 'couch' position is 33" deep, 66" long and the seat is 8.75" above the ground.
The triangles pieces are 16"x16"x16".
How long can I keep the Cushy Couch / Expansion Kit compressed or in the box?
Our Cushy Couch (and Expansion Kits) is tightly packaged for shipment purposes. It is important you remove your Cushy Couch (and Expansion Kits) from the box and packaging as soon as it arrives. The less time in the box the less time it will take to expand and take its final shape. If a Cushy Couch (and Expansion Kit) is left in the box or wrapped packaging for longer than 30 days from delivery, it will not be covered by our Manufacturer's Warranty.
How long will it take to come back to form after un-packaging?
It can take anywhere between one day to two weeks for the Cushy Couch / Expansion Kit to come back to full form. They arrive extremely tightly packaged and it can take awhile for the foam to return to its designed state. Rest-assured playing on it is strongly encouraged and actually helps progress the Cushy Couch return to form.
Will the Cushy Couch change over-time?
Yes, we are always working to improve the experience of relaxing, playing and just as importantly, the style of the a Cushy Couch. Because we are never satisfied and want to create the best product possible, every once and awhile small changes may occur. We have tested and enjoyed every part of the Cushy Couch we have manufactured to-date and know that you will enjoy the experience as well, no matter when it was purchased.
Can I wash it?
Yes! You can machine wash your Cushy Couch or Expansion Kit covers. We recommend washing the cover in delicate mode in cold water and hang dry. What we also love about the fabric is that it spot cleans so easily you won't have to wash it that often! Please avoid putting the covers in the dryer.
What is your Return Policy?
If you are not 100% satisfied with your Cushy Couch, we offer a full refund within 30 days of purchase once the product has been returned. Pre-paid shipping labels are not provided. For additional details please check out our Refund Policy page.
What if my Cushy Couch is defective?
In the unlikely event your Cushy Couch arrives to you in less than ideal condition, please contact us immediately.
Our Manufacturer’s Warranty covers defects in materials and workmanship for one year from the products’ date of delivery.
If you notice any obvious defects, please let us know. We will organize replacement pieces (e.g. a foam piece or a cover) and in the extreme case, a replacement.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, improper care or cleaning agents, accidents, abnormal use, modifications, leaving the Cushy Couch compressed for longer than 30 days (once delivered), rips, tares, cuts, normal softening of foam, or commercial purposes will not be covered by the Manufacturer's Warranty.
Is local pickup available?
For now, all orders are shipped from our manufacturing facility directly to your home.
If a colour is sold out when can I expect them to back in stock?
If one of our colours is sold out, check back frequently as we work hard to make sure every colour is available at all times!
How do I contact Cushy Couch?
If this FAQ page does not answer your questions feel free to email us at firstname.lastname@example.org.